First Case – hostso.com

• very good price/features ratio: for $1/month you get 200GB of webspace and unlimited bandwidth
• they really have 24/7 live chat support
• huge latency (the time between your click and the first byte received)
• although the support is non-stop it’s not very good. I once broke the email function (cPanel tinkering, good thing I behave now ). I asked the support guys three times what’s happening, each time being told the scripts are faulty (I didn’t change anything in wordpress’ settings/code). After a few hours I remembered my last actions in cPanel and I told them what the problem was. I also told them the solution I found and asked if my subdomains will be deleted. They said no. Of course they were!
• In the last three days with them I received 53 (!!!!!) emails from wasitup.com telling me the site was down. The support first told me they did not have any server problems, then they said the server admins are working to resolve the problem, and again that they did not have server problems in some time. So wasitup.com was lying. I was lying! The problem was still there after another 3 days.
• hostso aren’t very friendly with JavaScript.

Second Case – shophost.ro

I just moved here so these are first impressions or things I already noticed about them!

• The support is not quite 24/7 but is more competent than over at hostso.
• Although their servers are overseas, the speed is excellent.
• The latency is way smaller than at hostso.
• Again, didn’t need the support too much in these few days, but my general impression about them is they are serious guys !
• They are Romanian.
• They said they’ll get some servers here. This is particularly good because Romania has one of the best internet speeds in the world!
• the price/features ratio isn’t excellent, compared to hostso. Compared to other companies in Romania it is. Actually, for a normal blog, the shophost.ro services are almost perfect . On the other hand the price/quality ratio is very good!
• They also don’t like Ghesi

So, what would you choose? I got three months with shophost. I reactivated wasitup and I am very curious how many error notifications I’m going to get in these three months.

Note: I have indeed used their services so I know what I’m talking about.

Some of the following are my own experiences while others are from reviews I’ve seen.

1. Their data centre lacks quality. Sometimes the servers are fast and sometimes slow.
2. They can change from cPanel to Parallels without asking it’s clients or even telling them.
3. If you have a problem you can contact the support team. They will tell you your scripts are faulty. If you insist and bring proof that their servers caused the problem they will ignore you.
4. Sometimes the CEO can personally take a look into your problems. This means he will personally ignore you.
5. If you ask for your money back (after you have proven they caused your problems) you will, again, be ignored.
6. They will never admit it’s their fault.
7. Their services are only for professionals. If you aren’t one you might just fall for what they tell you.
8. I heard the 24 minutes response time is a lie.
9. They can become very rude on Twitter.

Do you have anything else to add to the list?